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Reply faster with AI

Reduce the processing time of your messages.
Recevez des propositions de réponses ultra personnalisées and no hallucinations.
Receive highly personalized response suggestions with no hallucinations.

Tailor-made responses

Reply faster with suggestions tailored to each customer context. Save time without giving up on personalization.

No more wrong answers

Avoid off-topic or incorrect replies. The AI generates reliable suggestions for you to save time and enhance customer satisfaction.

Always in control

You remain in charge of the responses sent. Adjust, modify, or approve easily to maintain full control over your interactions.

Neuro-symbolic, an approach that puts you in control

The InboxCare technology uses its analysis of your messages to guide our generative AI in its responses. The precision of the symbolic at the service of generation. Choose which elements to take into account—frustration, urgency, customer information... all of this data can influence the tone and content you want to deliver to your customers.

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SECURITY

Protect your data at every step

Your customers' messages remain strictly confidential : you choose the elements you want to share with our generative AI.

TRANSPARENCY

Understand each AI decision

Understand why a response was proposed and what elements influenced this decision.

Follow the response generation process with confidence, while maintaining quality and consistency in every interaction.

CONTROL

Keep control over your responses

Adjust the content of the replies according to the specific context of each customer. Everything is in your hands.

Why is neuro-symbolic more advantageous than traditional generative AI?

InboxCare’s response suggestions combine the precision of symbolic AI with the personalization offered by generative AI.
It all starts with a deep analysis of the message conducted by symbolic AI, which identifies key elements such as intent, tone, and context. This information is then transmitted to generative AI, which crafts a tailor-made response taking these parameters into account. Thanks to this guided approach, the generative AI avoids errors such as hallucinations and does not generate any inappropriate responses.

This combination leverages the strengths of both approaches: the rigor and precision of symbolic AI, which ensures an optimal understanding of the message, and the creative flexibility of generative AI, which personalizes responses according to the specific needs of the customer (dissatisfaction, claim, urgency, etc.). This allows you to adjust the content with great modularity, while ensuring reliable, fast and perfectly tailored responses for each situation.

Speed up your customer relationship
with fast and accurate responses

Reduce your processing times while providing perfectly tailored responses to each customer.
Discover how InboxCare can transform your customer service today.

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