The adoption of AI poses significant challenges, particularly in terms of trust, ethics and legal compliance, as evidenced by theIBM study which shows that 19% of the 45% of companies in France that are currently experimenting with AI without yet deploying it, have ethical issues as an obstacle. Hence the importance of integrating trusted AI. So, find out how to integrate trusted AI into your business, covering aspects from planning to implementation, while highlighting best practices and regulatory frameworks.
1. Understanding trusted AI
Trusted AI focuses on several key pillars that must be integrated right from the system design stage:
Unbiased An ethical AI system makes fair, non-discriminatory decisions. For example, IBM has developed a tool, IBM AI Fairness 360 which helps detect and reduce bias in AI models, ensuring fairer decision-making.
Explicability and transparency It's crucial that AI decision-making processes are comprehensible to all end-users. This means understanding why the AI gave one answer rather than another.
Security : AI systems must be designed to be resistant to cyber-attacks and secure against external intrusions. Practices such as data encryption and robust security protocols are essential.
Privacy policy : AI must be programmed to minimize the data collected and processed, in adherence with laws such as the RGPD in Europe. (Cf: CNIL publishes its first recommendations on AI)
Determinism AI systems must work consistently and predictably. Errors must be minimized through rigorous testing and code reviews.
Frugality : Trusted AI is also frugal AI. In other words, it doesn't need large quantities of data to be efficient. And when we know that the problems of Green IT are becoming increasingly important, this is an important criterion for a trusted AI.
2. Assessment of needs and objectives
Before starting integration, a clear understanding of the needs and the specific goals of the company is necessary :
Identification of key processes What processes within your company could be optimized by AI? For example, in the retail sector, Manutan receives thousands of emails a day, and with the help of the AI solution InboxCareThis AI automatically sorts the 3,000 to 4,000 emails received every day by Manutan France's teams, relating to orders, requests for information or complaints. As a result, Manutan has been able to cut its email processing costs by a factor of 6, freeing up more time for higher value-added tasks.
Definition of specific objectives Determine the results you hope to achieve with AI. This could include improving customer service through automated responses, freight tracking, better complaint management. Each criterion will enable you to measure the ROI of your investments. A modal that can also be tested at Golem.ai
Assessment of available skills : Assess whether your company has the in-house skills to develop and maintain AI systems, or whether an external partnership is required.
3. Choice of technologies and partners
Choose the right technology is crucial for successful AI integration:
Check references Choose partners with use cases similar to your own. What's more, a large number of demonstrations are publicly available, so you can quickly see for yourself how a solution performs.
Compliance with legal standards Make sure that the solutions you choose comply with the regulations specific to the issuing country, particularly those of the European Union. Especially sinceAI Act recently adopted, these concerns become even more important under pain of sanctions soon to be applicable.
Not every AI is suitable for every purpose. To find out which AI is best suited to your application, please fill in this questionnaire: Find my AI .
4. Integration and customization
AI integration must be adapted to the specificities of the company to ensure a smooth transition:
Customized solutions : AI tools need to be configured specifically to meet the needs of your business. There is no such thing as a miracle AI solution, but AI solutions that can and must be adapted to your needs. Hence the importance of choosing an AI that can be easily configured, or whose use corresponds directly to the needs of users (often business lines).
Training and skills development Invest in training your employees so that they understand and use your chosen AI solution effectively. It's also a way of facilitating adoption.
Tests and iterations : Implement pilot phases to test AI in real-life environments, enabling problems to be identified and corrected before large-scale deployment.
5. Ongoing monitoring and assessment
The work doesn't stop once AI is deployed. Continuous monitoring is required to ensure its effectiveness and compliance:
Performance monitoring Establish KPIs to evaluate the effectiveness of AI. Tools can help measure AI performance, such as Score F1, Score F2, Confidence Score.
Business impact monitoring : It is important to select a solution that provides real-time diagnostics of your AI solution, to enable a large number of use cases.
Integrating trusted AI requires a considered and structured approach. That's why it's important to ensure that your solution is used ethically and responsibly, reinforcing customer and employee confidence in the technologies adopted.
If you want to integrate a trusted AI that automatically processes your incoming messages, Contact us !
