InboxCare Cockpit

Track your message and attachment streams in real time.

Analyze, Optimize, Succeed

InboxCare Cockpit helps you identify trends, enhance your strategy, and improve your customer service.

Visualize the typology of your streams

Message and attachment categories, extracted data, and more. Find all your data streams in one place.

Configure your alerts

Receive an alert in the event of a change in your message flow or after an analysis delay to manually handle the request.

Export your data

Export your data in .xlsx, .csv, or .json to integrate them into your own tools.

Key data

Your most important data at a glance

We centralize everything to give you the big picture. from the number of messages analyzed and success rate percentages to processing time.

Charts

Analyze performance

Number of messages analyzed

Understand your activity peaks better. Track the evolution of your messages over different periods, identify trends, and adjust your strategies accordingly.

Messages processing time

Analyze the average processing time of your messages and identify bottlenecks.

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Diagrams

Analyze message and attachment categories

Measure evolution

Discover the most frequent requests and adapt your service to meet your customers' needs even better.

Stay informed about what your customers share the most. Whether it's invoices, contracts, or other documents, keep track and organize accordingly.

Analyze distribution

Visualize the volume distribution of your message and attachment categories : recognize trends, anticipate your needs, and optimize your management.

Diagrams

Analyze extracted information

Take a close look at your customers’ messages

From file references, meeting dates or invoice amounts, delve into the message content.

Alerts

Be notified of changes in your flow

React quickly to changes in your flow

If your message flow drops or increases within the hour, day, or week, you will receive an email alert so you can react quickly. If an analysis takes too long, be notified to handle the request manually.

How our customers use Cockpit

Optimization of resource allocation

A retail customer observed that the number of messages categorized as "Quotes" was twice as high as the number of messages categorized as "Orders" during the same period. They were able to adjust resource allocation by increasing the number of agents in the "Quotes" team.

More efficient complaints management

An insurer noticed a sudden increase in the number of claims for the month. They promptly contacted their agents to understand the reasons and take necessary measures.

Analysis of request typologies by region

Another insurance customer uses Cockpit to manage the activities of its agencies distributed by regions. This enables more effective communication with them, allowing for better control of regional activities.

Alert in case of flow drops or increases

Another retail customer uses Cockpit alerts to respond quickly when the number of orders placed reaches an unusually high level over a given period.