Stelliant expertise

Stelliant Expertise

Leader in France for insurance services: its historical business is claims expertise. With more than 3,200 employees, including nearly 900 experts, Stelliant Group works daily to build with its clients the suitable solutions that meet every need, every specificity. All its expertise activities are gathered under the Stelliant Expertise brand.

÷2

The processing time of cases

90%

of relevance in the analysis of processed messages

135 000

emails processed in 2023

÷2

The processing time of cases

90%

of relevance in the analysis of processed messages

135 000

emails processed in 2023

Challenge

Always on the lookout for technologies that can improve service quality for its customers, Stelliant Expertise became interested in artificial intelligence two years ago, aiming to explore its possible applications in its operations and organization. The traditional processing of emails no longer suffices to efficiently manage the hundreds of emails received daily, leading to a workload overload and a real need for optimization of the incoming flow.

Stelliant has thus formed a partnership with Golem.ai to modernize email management and ensure data confidentialityincluding sensitive and medical information, with a concern for sovereignty and trust.

"In our profession, we are overwhelmed daily by hundreds of emails. Thanks to this partnership, we are now able to quickly identify priorities and specific requests from our interlocutors, thereby accelerating our response capacity."

Solution

Stelliant chose Golem.ai for its expertise in AI adapted to the insurance sector, valuing its ability to manage the flow of emails and documents avec une forte compréhension des défis spécifiques du domaine.

Stelliant chose Golem.ai for its expertise in AI adapted to the insurance sector, with a strong understanding of the specific challenges of the field..

The implementation of this AI solution lasted six monthsquickly allowing for an improvement in operational efficiency by optimizing the sorting and prioritization of emailscontributing to better customer service.

Thanks to this innovation, Stelliant processed more than 135,000 emails in 2023, with a relevance rate of 90% in the analysis halving the case processing time..

Resources

Press release