Optimization of resource allocation
A retail customer observed that the number of messages categorized as "Quotes" was twice as high as the number of messages categorized as "Orders" during the same period. They were able to adjust resource allocation by increasing the number of agents in the "Quotes" team.
More efficient complaints management
An insurer noticed a sudden increase in the number of claims for the month. They promptly contacted their agents to understand the reasons and take necessary measures.
Analysis of request typologies by region
Another insurance customer uses Cockpit to manage the activities of its agencies distributed by regions. This enables more effective communication with them, allowing for better control of regional activities.
Alert in case of flow drops or increases
Another retail customer uses Cockpit alerts to respond quickly when the number of orders placed reaches an unusually high level over a given period.
Optimization of resource allocation
A retail customer observed that the number of messages categorized as "Quotes" was twice as high as the number of messages categorized as "Orders" during the same period. They were able to adjust resource allocation by increasing the number of agents in the "Quotes" team.
More efficient complaints management
An insurer noticed a sudden increase in the number of claims for the month. They promptly contacted their agents to understand the reasons and take necessary measures.
Analysis of request typologies by region
Another insurance customer uses Cockpit to manage the activities of its agencies distributed by regions. This enables more effective communication with them, allowing for better control of regional activities.
Alert in case of flow drops or increases
Another retail customer uses Cockpit alerts to respond quickly when the number of orders placed reaches an unusually high level over a given period.
